Alpha Subscriptions
Refunds and replacements
Last updated 13 November 2026
The short version
A plan can't be refunded once its login has been delivered. If we can't deliver your order, you get your money back. If a login stops working during your plan, we replace it free.
When you get your money back
- We can't deliver your order, and you'd rather not wait for new stock.
- You paid twice, or sent more than the price. The extra is returned.
- You cancel a pre-order before its login has been sent.
When we can't refund
- After your login has been delivered. A subscription is a digital product, and it can't be handed back once it has been used.
- A change of mind, or a plan that turned out not to suit you. Please read the plan's page, and ask us anything, before you pay.
- Limits or changes made by the company behind the tool. Each plan's page tells you what that company controls.
Replacement
If your login stops working at any time during your plan, we replace it at no extra cost. Tell us from My subscriptions, under Report a problem, or message us on WhatsApp. A screenshot of what you see helps us fix it sooner. Your replacement runs to the same end date as the plan it replaces.
How a refund is paid
We send it to the mobile wallet or bank account your payment came from, and tell you on WhatsApp when it has gone.
How to ask
Message us on WhatsApp with your order number or transaction ID. A real person will reply.